Effective Date: April 10, 2024

1. Introduction

DCL Laboratory Products (“we,” “us,” or “our”) is committed to protecting the privacy and security of personal data collected through our website(s), mobile applications (including our employee attendance apps on Android and iOS), and other means such as exhibition guest lists. This Privacy Policy applies to all platforms and services DCL Laboratory Products provides, including our operations in Ghana, Nigeria, Gambia, Sierra Leone, and Liberia. It has been designed to address all relevant data protection and privacy concerns.

2. Company Information

Legal Name: DCL Laboratory Products
Operating Regions: We operate in Ghana, Nigeria, Gambia, Sierra Leone, Liberia, and other countries as applicable.
- Physical Addresses:
  - Ghana: DCL Tower, Boundary Road, Accra, Greater Accra, Ghana
  - Nigeria: DCL House, Ransome Kuti Road, Opposite Emerald Park, After Rita Lori Hotel, Area 3, Garki, Nigeria
Privacy Inquiries Contact Email: privacy@dcllabx.com

3. Information We Collect

3.1. Through Our Website(s)

When you interact with our website(s), including dcllabx.com and other regional domains, we may collect the following information:

Personal Identification Information: Name, phone number, and email address provided during order placements, inquiries, or quote requests.
Usage Data: Information about your interactions with our website(s), including pages visited, time spent, and navigation patterns, which helps us improve our services.
Cookies and Similar Technologies: We use cookies to enhance user experience and to collect non-personal data for analytical purposes.

3.2. Employee Attendance App

Our mobile attendance application, accessible only to DCL employees with valid work email addresses ending in @dcllabx.com, collects:

Authentication Data: Work email and login credentials.
Location Data: Collected via Android or iOS location tracking to verify presence at designated work or remote locations.
Facial Image Capture: A photo taken at the time of clock-in to secure the attendance process.
Time Records: Clock-in and clock-out timestamps.

For customers subscribing to newsletters or making inquiries, we collect:

Contact Information: Name, phone number, and email address provided during the subscription or inquiry process.

4. How We Use Your Information

4.1. Website Usage

Data collected via our website(s) is used to:

Process orders and inquiries.
Provide customer support.
Send newsletters and updates regarding our products and services.
Improve the content and functionality of our websites.

4.2. Employee Data Usage

For employees using our attendance app, the data is used to:

Authenticate and authorize access.
Monitor and record attendance accurately.
Ensure security and operational efficiency through location verification and biometric data.

Collected contact information is used solely to:

Send order confirmations, updates, and newsletters.
Respond to customer inquiries and provide information on our products and services.

Internal Use: Employee and customer data is accessed only by authorized personnel for operational purposes.
Third-Party Disclosures: We do not share personal data with third-party service providers for marketing, analytics, or payment processing.
Legal Requirements: Data may be disclosed if required by law or to protect our legal rights.

6. Data Retention

We retain personal data only for as long as necessary to achieve the purposes for which it was collected or as required by law. Once the data is no longer needed, it is securely deleted or anonymized.

7. Data Security

We employ industry-standard security measures—including encryption, secure servers, and regular audits—to safeguard personal data from unauthorized access, alteration, or disclosure.

8. Legal Jurisdictions and Data Protection Rights

This Privacy Policy is governed by the laws of Ghana, Nigeria, Gambia, Sierra Leone, Liberia, and any other applicable jurisdictions in which we operate. Individuals in these regions have rights regarding their data, including the right to access, correct, or delete their information. To exercise these rights, please get in touch with us at the email address provided above.

9. International Data Transfers

Data collected from our users may be transferred and processed in countries outside your country of residence. We take all necessary steps to ensure that such transfers comply with applicable data protection laws and that your information remains protected.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If such data is inadvertently collected, it will be promptly deleted upon discovery.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons. The “Effective Date” will be updated accordingly. Continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

For questions, concerns, or requests related to this Privacy Policy or our data practices, please get in touch with us at:

Email: privacy@dcllabx.com
Ghana Office: DCL Tower, Boundary Road, Accra, Greater Accra, Ghana
Nigeria Office: DCL House, Ransome Kuti Road, Opposite Emerald Park, After Rita Lori Hotel, Area 3, Garki, Nigeria

For inquiries from other regions, please refer to our website for local office details or contact us via the above email.

Privacy Policy